Terms of service

If you (or your company) have a signed order form, pilot agreement or other written contract with Strid, that contract governs your use of the platform and wins over this page wherever the two differ. These terms fill the gaps and govern everyone else’s use of the sites.

You must be at least 16 (and old enough to form a binding contract where you live) to use the Service.

Strid is an AI operations system for streamers and their teams: a producer layer and specialist AI agents that help plan streams, track community response, manage people and logistics, and analyse performance — surfaced through a dashboard and optional integrations (for example a Discord channel a client connects).

The demo site (demo.strid.studio) exists to show what the product looks like. Its data is illustrative — don’t rely on it as fact, and don’t put real personal data into it.

• Platform accounts are provisioned by us for clients and their teams (access is currently by invitation). Keep your credentials to yourself; you’re responsible for what happens under your sign-in, and you’ll tell us promptly at oc@strid.studio if you suspect it’s compromised.
• Don’t misuse the Service: no unauthorised access attempts, no probing or disrupting our infrastructure, no scraping the sites at volume, no using the Service to break the law or another platform’s terms, and no reselling access without our written agreement.

Clients keep full ownership of everything they bring into the platform — plans, notes, files, rosters, community data. You give us the licence we need to host, process and display that content to run the Service for you. We don’t permit our third-party AI providers to train their models on your content; where a provider’s controls for that are still being verified we limit what it processes (see the privacy policy’s AI and transfers sections). We don’t share one client’s content with another. Strid may use activity within the platform — how plans were made and what worked — to improve the Service and its agents; anything beyond that needs your agreement.

As the client, you’re responsible for what you bring in — in particular:

• having the right to upload the content you add, including images of people (own photos, or public images you’ve confirmed you may use);
• using community insights lawfully and decently — the audience picture exists to make better streams, not to harass or dox anyone;
• complying with the terms of the platforms you connect or stream on (Discord, Kick, and the rest).

The platform’s plans, suggestions, research and analyses are generated with AI assistance. They are assistive, not authoritative:

• AI output can be wrong, incomplete or out of date — review it before acting on it;
• it isn’t professional advice (legal, financial, safety or otherwise), and decisions made from it are yours;
• where output concerns real people (a roster profile, a guest suggestion), treat it as research to verify, not established fact.

Strid works alongside platforms we don’t control — Discord, Kick, X, Instagram, TikTok, YouTube and others. Their terms govern your accounts there; we’re not affiliated with or endorsed by any of them, and we’re not responsible for their availability or decisions. If a platform changes what integrations may do, the matching Strid feature may change too.

Access today is under individually agreed pilot arrangements; there is no self-serve paid plan and the sites take no payments. When paid plans exist, their pricing and billing terms will be agreed in writing before you owe anything.

The Service — its software, design and content we authored — belongs to Strid and its licensors, and these terms don’t transfer it. Your content stays yours (section 04). If you send us feedback or ideas, we may use them to improve the Service without obligation to you.

Personal data is handled as described in the privacy policy. For client workspaces, where we process personal data on your instructions, a data processing agreement forms part of your contract with us — ask at oc@strid.studio if you need a copy.

The Service is provided “as is” and “as available”. We work hard to keep it accurate and up, but we don’t warrant that it will be uninterrupted, error-free or fit for a particular purpose, and we disclaim implied warranties to the extent the law allows. Nothing in these terms excludes liability that cannot lawfully be excluded — including for death or personal injury caused by negligence, or for fraud.

To the extent the law allows:

• we’re not liable for indirect or consequential losses — lost profits, lost audience, lost data that you could have backed up, or damage to reputation;
• our total aggregate liability arising out of the Service is capped at the fees you paid us in the twelve months before the claim — or £100 if you haven’t paid any;
• you’ll indemnify us against third-party claims arising from content you had no right to bring into the platform or from your unlawful use of it.

We may suspend or terminate access that breaks these terms or puts the Service or other clients at risk — with notice where practical. Clients can end their arrangement as their agreement provides, or by telling us at oc@strid.studio.

On exit, we’ll make your content available for export on request for a reasonable wind-down period, then delete it as the privacy policy describes. Sections that by nature survive (ownership, liability limits, governing law) keep applying.

The product is evolving quickly and features may change, be added or be withdrawn. When these terms change materially we’ll update this page, revise the date at the top, and give platform clients direct notice; continuing to use the Service after that means you accept the new terms.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction — without depriving consumers of protections they’re entitled to where they live.

Questions about these terms: oc@strid.studio.